A delay for desktop font sync
June 17, 2013
Update: The desktop font sync feature is rolling out in limited batches. Read our update to learn how to sign up for early access.
Last month, Adobe announced a bevy of new Creative Cloud software and features. As part of those announcements, Typekit showed a sneak preview of a new feature we’re working on for syncing fonts from Typekit to your desktop through Creative Cloud.
Today, Adobe announced the launch of the new suite of CC applications and many new features. We hoped that the desktop font sync feature would be ready for today’s launch, but we need more time to get it right. This feature represents the biggest change to the Typekit service so far, and we’re working to ensure that it’s a great experience for everyone. We apologize for the delay.
If you have any questions, you can reach us at firstname.lastname@example.org. We’ve also published a desktop font sync help page to answer some of the common questions we’ve been asked since the initial announcement.
Update on June 24, 2013
On behalf of the whole Typekit team, we’d like to reiterate how sorry we are to have let all of you down with the delay of desktop font sync. We’d like to share some more details about the issues we’re working through that we hope will be helpful.
The bulk of the work on the desktop sync feature has been complete for some time. Both Jeff Veen’s demo at MAX and the screencast by Ben Welch were done using a working version of the font syncing service and desktop client. The problems preventing us from shipping the feature have to do with deploying and supporting it at scale. Adobe’s worldwide community is huge, and we expect hundreds of thousands of simultaneous users for desktop font sync once it’s released. We’re working hard to handle that much traffic at the high level of quality and stability you expect from Typekit.
Unfortunately, we failed to reach our scaling milestone before the original June 17 target. Because desktop font sync relies upon Adobe’s file sync platform, which is not yet ready, we can’t give a firm estimate. It’s safe to say that it will be longer than a week or two.
If you purchased a Creative Cloud membership or standalone Typekit subscription after 7 May 2013 in order to use the desktop font sync feature and are dissatisfied, we’d like to help. Please email our support team at email@example.com.
We’re excited to bring Typekit to your desktop as soon as we can. Please stay tuned to our blog and Twitter for updates.