Troubleshooting Guide

We have released a new Troubleshooting Guide, which covers common issues that you might run into. Based on the questions we get via email and Twitter, this guide is organized into a concise table of problems and solutions, to help you get your site working as quickly as possible.

Screenshot of the troubleshooting guide.

The guide will continue to be updated as new issues arise or existing ones become obsolete.

If you have any feedback on this new troubleshooting page, let us know in the comments. You can also get in touch with the support team directly with questions or comments by emailing We are here to help!

Liz Galle

When I’m not helping our users get the most out of Adobe Fonts, I'm trying to get better at Keynote. I live, work, & knit in Massachusetts.

HWT American Chromatic from Hamilton Wood Type Foundry

Tim Brown · November 6, 2012 · Fonts on Typekit

Sites we like: Skinny Ties, Top Reads, and Tinybop

Mandy Brown · November 9, 2012 · Using Type