Details on outage in Australia and New Zealand
July 13, 2012
At approximately 1:00 PM AEST/3:00 PM NZST on Friday, 13 July, our font network began to be unavailable for many users in Australia and New Zealand.
Our font network consists of a worldwide system of computers run by a Content Delivery Network, or CDN. Requests for fonts are routed to the nearest server to give the best performance. Unfortunately yesterday there was severe congestion on the link between two major internet service providers, Pacnet and NTT, and this in turn caused problems when trying to access our servers in Sydney. This meant fonts were unavailable for users in that region. According to our monitoring systems, this lasted approximately 2 hours and was resolved at 2:55 PM AEST/4:55 PM NZST.
Typekit font serving is back to normal. We know that our customers have high expectations for our uptime and performance, and we regret the impact this had on many of you. Going forward, we’ll be monitoring our vendor’s network performance closely and working with them to minimize any future interruptions.
The nature of the Internet means that occasional interruptions are unavoidable. For this reason, we encourage Typekit users to consider using our asynchronous loading pattern any time you need to eliminate the possibility that a problem loading the kit could interfere with loading the rest of the page. This approach ensures that your page won’t wait for the kit in the event that something goes wrong somewhere between the font network and the user.
If you have any questions, please don’t hesitate to leave a comment or contact us at firstname.lastname@example.org.